I have been coming to this location since they have opened and always found the service and quality of the haircuts to be outstanding. Over the years it has become a more popular location so you need to time your visits accordingly. If you try to walk in at 11:00 in the morning on a Saturday, yep, you'll have to wait. I have found the stylists to be professional and very respectful. I'm not one that likes to "chit-chat" while I sit in the chair and I suspect they have that somewhere in their notes which is fine by me. While I sit there quietly I do enjoy the stylists interacting with the other customers and have NEVER found them to be rude.
I look forward to trying the new app that lets you check-in in advance, but I have no problem being there when they unlock the doors. Thats a good way to prevent waiting.