Was told that it was a short wait; then some other customers showed up. Signing in, the stylist had me try over and over, asking me five times if I was sure I had been there before. I changed my cell phone number, that was all. Then they took two people who showed up after me before me. Then I asked the stylist why they took two customers ahead of me when I was the next in line, and she didn't say "I'm sorry," just said "I just got here, I don't know anything about it." Not only poor service; downright rude. Never going there again.